Banking services
To open and manage accounts, process transactions, provide support, and maintain our relationship with you.
Your privacy first
Privacy Policy
How Aboveonly Microfinance Bank Limited collects, uses, protects, and manages personal information.
Our commitment
Aboveonly MFB is committed to treating personal information responsibly and transparently. This policy explains how we handle information collected while providing banking products and services through our branches, digital platforms, and other service channels.
Information we may collect
Depending on the service you use, we may collect identity and contact details, financial and transaction information, profile and usage information, and technical data such as device, browser, IP address, and location details. We may also keep marketing preferences, CCTV footage from our premises, and recordings of calls to our contact channels where applicable.
Why we use personal information
Safety and compliance
To prevent fraud, meet KYC and AML obligations, and comply with legal and regulatory requirements.
Improvement
To analyse services, improve operations, develop products, and make informed business decisions.
Communications
To send service updates and, where you agree, relevant product information and promotional offers.
Consent and cookies
We collect only information that is relevant to a stated purpose. You may provide consent when you complete a form, use an Aboveonly MFB service, submit a request, or accept applicable terms on our digital platforms. Our website uses cookies to support secure sessions, sign-up processes, and a better browsing experience. You can manage cookies through your browser settings.
Sharing and protection
We do not sell or rent personally identifiable information. We may share information with authorised service providers, regulators, credit agencies, auditors, or other parties where you have agreed, the law requires it, or it is necessary to protect our customers, operations, or legal rights.
We use appropriate organisational and technical safeguards to protect information from unauthorised access, loss, alteration, or disclosure. Please keep your passwords, PINs, OTPs, tokens, and other authentication credentials confidential.
Retention and your rights
We retain information only for as long as required for the purposes described in this policy and to meet legal, regulatory, and internal-policy requirements. Under applicable data-protection law, you may request access to or correction of your information, withdraw consent, object to or restrict processing, request deletion where permitted, or ask for information to be provided to a third party.
Questions or concerns
If you have a privacy concern or want to exercise your rights, contact us at info@aboveonlymfb.com or 02052294462. We aim to respond within 30 days. You may also contact the Nigeria Data Protection Commission where appropriate.
We may update this policy from time to time. Any material changes will be posted on this page.